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Title : 'You have one job': Frustrated customers slam NAB over nationwide outage
link : 'You have one job': Frustrated customers slam NAB over nationwide outage

'You have one job': Frustrated customers slam NAB over nationwide outage

Customers have slammed NAB on social media for a nationwide outage that disrupted several of its services throughout most of Saturday.

Internet and mobile banking, ATMs and eftpos were down from about 7:30am and restored gradually until everything was back online just before 3pm.

NAB spokesman Chris Owens said the cause of the outage was not known.

External Link: Tweet NAB systems back online

Meanwhile, the Commonwealth Bank has tweeted that an earlier disruption to some merchant terminals that connect to Optus has been resolved.

The outage lasted about two hours and comes a month after the bank suffered a glitch that disrupted transactions for 24 hours.

External Link: Tweet Comm Bank outage

The NAB disruption also affected customers across the Tasman, with NAB subsidiary Bank of New Zealand tweeting that its systems were also down for part of Saturday morning.

Customers took aim at the bank for the disruption, which happened on one of the busiest trading days of the week.

Some social media users said the bank's apology — "Sorry this happened on a Saturday" — as well as NAB's chief customer officer Anthony Healy apology via video was not good enough.

External Link: NAB Tweet Sorry this happened on a Saturday

"I want to apologise to those who are out trying to do their shopping on a Saturday morning, and particularly our merchants are trying to do business and maintain banking services for their customers," Mr Healy said in the video.

"We're sorry, and it's not good enough."

External Link: NAB tweet: Our Chief Customer Officer Business and Private Banking Anthony Healy apologises to our customers who we let down today.

"Not good enough. Fix internet banking. You're a bank. You have one job," @lachy_1234 tweeted.

Here's how the outage affected customers:

Small businesses lost sales

Small business owners across the country have vented their frustration at not being able to process sales on their biggest day of the week.

"We just saw $2,500 walk out the door. But 'sorry this happened on a Saturday', makes me feel all warm and fuzzy inside. So okay...," Twitter user @thecontactzero said.

On Facebook Ehud Malka said: "As a cafe we lost about 25 customers today that went to other places that had working facilities on their premises. I am definitely moving away from NAB on Monday."

External Link: Tweet NAB customer

Cashless customers stranded

NAB customer Andrew Thaler tweeted: "How can I pay for stuff like diesel fuel for my truck so I can drive home if your cards and network don't bloody work?".

External Link: Tweet NAB customer stuck in London

External Link: Tweet NAB customer pregnant wife stranded

Customers say NAB should have alerted them

Rana Em Adam said on Facebook: "Nab should have done the decency to alert customers via txt or email instead of social media to prevent us with the embarrassment caused trying to make card purchases!!"

External Link: Tweet should have at least sent a SMS

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