Title : 'I am still waiting to access my funds': Glitch leaves Commonwealth Bank customers cashless
link : 'I am still waiting to access my funds': Glitch leaves Commonwealth Bank customers cashless
'I am still waiting to access my funds': Glitch leaves Commonwealth Bank customers cashless
The Commonwealth Bank says it is investigating disruptions to its online banking systems and some eftpos machines.
Many customers are also reporting on social media they are unable to use their credit cards while others have not yet received their paid wages.
Business owners have also taken to social media to complain they are losing money because transactions are not going through.
In a statement on Facebook, the bank said it was working on the issue as "a matter of priority".
"We're aware some customers may be experiencing intermittent issues with NetBank, CommBank app and CommBiz," the statement said.
"We know that some merchant terminals are also impacted.
"For our customers impacted by this issue we are sorry, please be assured we are working on this as a matter of priority. We'll keep you updated as new information comes to light."
Cashless customer stranded
New South Wales resident Bryan (surname withheld) was left stranded on the side of the road after he was unable to use his Commonwealth Bank (CBA) account to pay a mechanic.
"I had to get a mechanic to come out to fix my flat battery as it had gone flat," Bryan said.
"As I was going to pay him, I was not able to access Netbank in any way, shape or form, which meant I had to make small talk whilst waiting on a response from CBA around what happened."
Bryan said he then went to the mechanic's office to pay but his account was still offline.
"I had to swallow my pride, call my boss and explain and ask her to pay the costs of the replacements," he said.
"Apparently it was going to be sorted by lunch time. It has been four hours since.
"I am still waiting to access my funds to have lunch."
The extended callout caused by the delays meant Bryan was charged an additional $100, which the bank has offered to cover plus compensation for the inconvenience.
Bryan said the experience had not turned him away from CBA.
"Their outages seem to be getting more frequent, so maybe … but I guess all banks have their issues, so probably not bothered enough to leave."
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