Netflix email scam targets millions of users worldwide

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Netflix email scam targets millions of users worldwide

  • Email scam has targeted some of the 110 million Netflix subscribers worldwide
  • The convincing email tells users that their accounts are about to be cancelled
  • It asks users to hand over their credit card details in order to reactivate account  

Netflix users have been warned to be on the lookout for a new scam email sweeping the globe which claims accounts with the streaming service are set to be cancelled.

Technology experts Mailguard have warned the world's more than 110 million Netflix users to be on high alert for the fake email, which appears incredibly legitimate.

With a subject line 'Your suspension notification', the email claims unless credit card details are provided by the customer their subscription will instantly be shut down.

Complete with Netflix logos and a legitimate looking layout, the bogus email is a far cry from the mistake-ridden emails often associated with scammers - leading tech experts to urge users to be extra cautious.

Netflix users have been warned not to give their bank details to the latest scam email claiming their account with the popular streaming service will be cancelled (pictured)

Netflix users have been warned not to give their bank details to the latest scam email claiming their account with the popular streaming service will be cancelled (pictured)

Complete with a Netflix logo and a legitimate looking layout, the bogus email is a far cry from the mistake-ridden emails that are often associated with scammers

Complete with a Netflix logo and a legitimate looking layout, the bogus email is a far cry from the mistake-ridden emails that are often associated with scammers

'Hi, we were unable to validate your billing information for the next billing cycle of your subscription therefore we'll suspend your membership if we do not receive a response from you within 48 hours,' the email, signed off by 'The Netflix team', reads.

'Obviously we'd love to have you back, simply click restart your membership to update your details and continue to enjoy all the best TV shows and movies without interruption.' 

Clicking on the link takes you to a page featuring a background from popular Netflix show The Crown, where users are asked to login using their details.

From there you're taken to a page asking for your full name, date of birth, address, and payment details - at the end of which the scammers have scored your money.

Keeping up the fraud, users are then taken to a reassuring 'reactivated' screen in an effort to keep up the appearance that nothing is wrong.

The scam comes as Netflix faces controversy about the continuation of its popular House of Cards series starring Kevin Spacey (pictured)

The scam comes as Netflix faces controversy about the continuation of its popular House of Cards series starring Kevin Spacey (pictured)

'Working like a mail-merge; the body of the email is generic, but the sender field is designed to show the name of the intended victim, which personalises the scam,' tech expert Emmanuel Marshall said
Users are taken to a page asking for your full name, date of birth, address, and payment details - at the end of which the scammers have scored your money

'Working like a mail-merge; the body of the email is generic, but the sender field is designed to show the name of the intended victim, which personalises the scam,' tech expert Emmanuel Marshall said

Keeping up the fraud, users are then taken to a reassuring 'reactivated' screen in an effort to keep up the appearance that nothing is wrong

Keeping up the fraud, users are then taken to a reassuring 'reactivated' screen in an effort to keep up the appearance that nothing is wrong

TIPS FOR AVOIDING SCAMS:

- Hover mouse over links in emails and check the domain they’re pointing to

- Have an up to date email filtering and security program installed

- Include a layered defence strategy for malicious emails and web threats

- Hide your friends list on Facebook

- Turn off location services and be aware of security levels for apps

'This works like a mail-merge; the body of the email is generic, but the sender field is designed to show the name of the intended victim, which personalises the scam to make it more convincing,' Mailguard's tech expert Emmanuel Marshall wrote.

'In this case the scammer's system has not worked as well as they hoped... you can see the "recipient" field... instead of the victim's name, it shows the placeholder.

'Always hover your mouse over links within emails and check the domain they’re pointing to. If they look suspicious or unfamiliar don't open them.' 

With nearly all modern day scams being delivered via email, Mr Marshall said filters for your inbox and a layered security system are vital to ensure you don't fall victim.

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